Summary

Key Responsibilities

• Conduct comprehensive intake and assessments for individuals seeking Mobile Wellness services, including suicide risk assessments and safety planning as required
• Triage and assign clients to the most appropriate Mobile Wellness team member and/or facilitate internal referrals to other providers within the Mental Health and Addictions team
• Collaborate with referring agencies to gather additional information and provide updates on referral status
• Complete administrative tasks associated with intake, including sending waitlist letters and maintaining accurate client files and records
• Monitor and manage the Mobile Wellness program waitlist to ensure timely and equitable access to services
• Maintain a strong understanding of crisis management, serious mental illness, concurrent disorders, and the impact of trauma on mental health and addictions
• Participate in regular group consultation and case discussions with the Mental Health and Addictions team at Noojmowin Teg Health Centre

• Coordinate and facilitate access to traditional healing, land-based, and other culturally relevant programming in collaboration with Elders, Knowledge Keepers, and Traditional Healers
• Support clients in accessing external health and social service programs, ensuring smooth transitions and ongoing communication between service providers
• Liaise and advocate with community agencies, including hospitals, shelters, and partner organizations such as Manitoulin Health Centre, to support coordinated care
• Maintain a comprehensive understanding of local resources and service pathways across Manitoulin Island

• Participate in the promotion of Mobile Wellness services through outreach, education, and community engagement activities
• Attend and contribute to community and organizational committees, working groups, and program planning initiatives as directed
• Identify service gaps, trends, and barriers, and share recommendations with the Mobile Wellness Team Lead for continuous quality improvement

General Service Responsibilities

• Complete all charting, documentation, and data entry within the Electronic Medical Record (EMR) system accurately and in a timely manner
• Compile and submit reports, statistics, and quality indicators required by funders and the organization
• Ensure strict adherence to privacy, confidentiality, and PHIPA/FIPPA standards
• Adhere to organizational policies, procedures, and professional standards of practice
• Maintain active membership and compliance with the standards of the applicable regulatory college
• Demonstrate adherence to traditional protocols and cultural sensitivity when providing services within First Nation communities
• Complete all required leave documentation (e.g., annual leave, professional development, certified or uncertified sick leave, overtime, etc.) in a timely manner
• Participate in professional development, certification, and training as required by Noojmowin Teg, funders, or legislation
• Attend staff meetings, strategic planning sessions, wellness activities, annual general meetings, and other required organizational events
• Perform other duties as assigned

Qualifications

• Bachelor of Social Work degree; a related health or social services degree with relevant experience may be considered
• Registration in good standing with the Ontario College of Social Workers and Social Service Workers or an equivalent professional regulatory college
• Minimum of three (3) years of experience providing clinical or community-based services within a mental health and/or addictions setting
• Demonstrated experience in case management, crisis response, and service navigation
• Valid Class G driver’s licence, access to a reliable vehicle, and a clear driver’s abstract
• Clear Vulnerable Sector Criminal Record Check

• Experience working with First Nation communities and/or Indigenous organizations
• Familiarity with electronic medical record systems and data collection processes
• Knowledge of community resources and service providers within the Manitoulin Island region
• Ability to speak or understand Anishinaabemowin considered an asset

Knowledge, Skills, and Abilities

• Strong clinical judgment and assessment skills with the ability to triage and manage complex cases
• Demonstrated knowledge of serious mental illness, concurrent disorders, and trauma-informed care
• Understanding of Anishinaabe culture, traditional wellness, and Indigenous models of health and healing
• Excellent interpersonal, communication, and advocacy skills
• Ability to work collaboratively as part of a multidisciplinary team and maintain positive relationships with community partners
• High attention to detail, organizational ability, and strong documentation skills
• Proficiency in Microsoft Office Suite and comfort working within electronic documentation systems
• Ability to work independently with minimal supervision, managing competing priorities in a fast-paced environment

Work Conditions

• Services are delivered across seven First Nation communities and other regional sites throughout Manitoulin Island
• Frequent travel and occasional evening or weekend work may be required
• Combination of office-based, community-based, and mobile/outreach service environments
• Exposure to emotionally distressing situations may occur; self-care practices and debriefing supports are available