Fixed Term One Year Contract

Key Responsibilities

• Provide first-level technical support to employees experiencing routine hardware, software, network, printer, peripheral, and connectivity issues.
• Respond to IT support requests in a timely and professional manner.
• Troubleshoot common computer and application issues and escalate more complex matters to the appropriate IT resource.
• Assist employees with basic use of organizational technology, applications, and equipment.
• Support troubleshooting of meeting room technology, audiovisual equipment, printers, scanners, and other office technology.

• Assist with the setup, configuration, deployment, and maintenance of desktops, laptops, monitors, mobile devices, printers, and peripherals.
• Prepare technology and equipment for new employees and assist with equipment collection and processing when employees leave the organization.
• Install approved software and updates as directed.
• Assist with routine equipment maintenance and replacement.
• Ensure equipment is appropriately labelled, documented, and assigned.

• Assist with the setup and maintenance of employee technology accounts and access under appropriate supervision and authorization.
• Support basic Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint.
• Assist with password resets, account access issues, and other routine user-support requests within established procedures.
• Support organizational applications and systems within the scope of assigned responsibilities.
• Escalate access, security, privacy, or system issues as required.

• Maintain accurate records of computers, mobile devices, peripherals, software, and other IT assets.
• Assist with tracking equipment assignments, returns, replacements, warranties, and lifecycle information.
• Maintain organized IT documentation, including setup instructions, troubleshooting guides, equipment records, and standard operating procedures.
• Assist in identifying outdated, damaged, or surplus equipment and coordinate appropriate disposition as directed.

• Follow NTHC policies and procedures relating to information security, privacy, confidentiality, acceptable technology use, and access controls.
• Assist with routine cybersecurity activities as directed, including software updates, device compliance, security awareness initiatives, and documentation.
• Promptly report suspected cybersecurity incidents, privacy concerns, phishing attempts, lost devices, or unauthorized access.
• Maintain strict confidentiality regarding employee, client, organizational, and system information accessed through the course of duties.

• Assist with technology upgrades, equipment replacements, system implementations, office moves, and other IT projects.
• Support testing and implementation of new hardware, software, and technology solutions as assigned.
• Assist with preparing user guides, instructions, and other technology resources for employees.
• Participate in technology-related meetings, training, and projects as required.
• Identify opportunities to improve routine IT processes, documentation, and user support.
• Perform other related duties as assigned within the scope of the position.

Qualifications

• Currently enrolled in, or recently graduated from, a post-secondary program in Information Technology, Computer Systems, Computer Science, Network Administration, Cybersecurity, or a related field.
• Basic knowledge of computer hardware, software, operating systems, networking, and troubleshooting.
• Familiarity with Microsoft Windows and Microsoft 365 applications.
• Experience setting up or troubleshooting computers, printers, mobile devices, and other technology is an asset.
• Previous IT help desk, technical support, co-op, internship, or related experience is considered an asset.
• Experience working in a healthcare, community-based, or Indigenous organization is considered an asset.

Knowledge, Skills and Abilities

• Strong interest in information technology and willingness to learn.
• Strong problem-solving and troubleshooting skills.
• Ability to explain technical information in a clear, patient, and user-friendly manner.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple requests and seek assistance when required.
• Ability to work both independently and collaboratively as part of a team.
• Demonstrated professionalism and reliability.
• Understanding of the importance of privacy, confidentiality, cybersecurity, and appropriate access to information.
• Ability to maintain confidentiality when working with sensitive organizational, employee, and client information.
• Demonstrated cultural awareness, respect, and willingness to learn about the communities served by Noojmowin Teg Health Centre.

Working Conditions

• Full-time position working 37.5 hours per week.
• Primarily office-based, with regular computer and technology-related work.
• May require movement between workstations, offices, or NTHC locations to install, troubleshoot, or retrieve equipment.
• May occasionally require lifting and moving computer equipment and related technology.
• Some flexibility in hours may be required to support scheduled technology upgrades or organizational needs.

Additional Requirements

• Satisfactory criminal record check, where required by NTHC.
• Valid Ontario driver’s licence and access to reliable transportation may be required depending on assigned duties and work locations.
• Must comply with all NTHC policies and procedures, including requirements relating to privacy, confidentiality, information security, and workplace conduct.